Terms & Conditions
* All photos in the website are provided by manufacturers for illustration purpose, colour of actual item may defer due to lighting from the photo.
* All dimension provided in the website are sometime estimated, rounded up to the nearest centimeter and inch.
* All item above $100 will be deliver free of charge unless otherwise stated.
* Delivery will take up 1 to 7 working days upon confirmation unless otherwise stated.
* *A surcharge of $30 will be incurred for delivering to places such as Sentosa and Jurong island.
* All Bed & Mattress will be installed free of charge.
* A PDF delivery order/invoice will be send to you after order confirmation via email.
* Should there be any error please notify us within 24hrs upon confirmation.
* Please keep the delivery order/invoice for warranty purposes.
* If there is any damage/defect of item upon delivered, please notify our delivery team immediately. We will arrange an exchange of item ASAP.
* If damage/defect is discovered after the delivery team left, please email or whatsapp us.
Return & Exchange Policy
* Returned item must be unused, non-damaged and good condition with original packaging fully intact.
* All Mattress sold we accept returns within 5 days of purchase.
* All bedding accessories once sold and delivered, cannot be return and exchange due to hygiene purposes.
* SGmattress has the full discretion to decide whether the items are in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
* All customise or clearance/promotion item are non return and exchangeable.
* For All Mattresses Return and Exchange Policy, once the packaging is remove/opened, it will be deemed unfit for return/exchange due to hygiene purpose.
* To and Fro transportation charges will be incurred for all return/exchange items.
* All item purchase comes with 6 months warranty against manufactory defects, excluding wear & tear.
* All mattresses will be under the mattress manufacturer warranty which can range from 6 months to 20 years.
* All order placed will have a cancellation fees applied. Cancellation fees will be 2% of the order amount + $5 admin fees.